1. Information We Collect

VibeVault collects information you provide directly to us when you create an account, make a purchase, sign up for our newsletter, or contact our support team. This includes your name, email address, shipping address, phone number, and payment information.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Send promotional emails (with your consent)
• Improve our website and services

3. Cookies & Tracking

We use cookies to enhance your shopping experience, remember your preferences, and track website usage. You can disable cookies in your browser settings, though this may affect site functionality.

4. Data Security

We implement industry-standard security measures including SSL encryption to protect your personal information. Payment details are processed securely through our payment partners and are never stored on our servers.

5. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at support@vibevault.co.za. South African residents are protected under POPIA (Protection of Personal Information Act).

6. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@vibevault.co.za

1. Acceptance of Terms

By accessing and using VibeVault, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

2. Orders & Payment

All prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise. We reserve the right to refuse any order. Payment must be made in full before orders are processed. We accept major credit cards, EFT, and selected digital payment methods.

3. Shipping & Delivery

We deliver nationwide within South Africa. Delivery times vary by location:

• Major cities: 1-3 business days
• Regional areas: 3-5 business days
• Remote areas: 5-7 business days

Free shipping applies to orders over R500.

4. Returns & Refunds

We offer a 30-day return policy for unused items in original packaging. To initiate a return, contact support@vibevault.co.za with your order number. Refunds are processed within 5-7 business days after we receive the returned item.

5. Product Descriptions

We strive to display products as accurately as possible. However, colors may vary slightly due to screen settings. Product specifications are provided by manufacturers, and we are not responsible for minor variations.

6. Intellectual Property

All content on VibeVault, including logos, images, text, and designs, is the property of VibeVault and protected by South African and international copyright laws.

7. Limitation of Liability

VibeVault shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the purchase price of the item in question.

8. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of Cape Town, South Africa.

9. Contact

For any legal inquiries, please contact us at legal@vibevault.co.za